This policy sets out the returns policy for goods or services purchased through the online store operated by HORSE RUGS R US.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, and it must be in the original packaging with labels still attached.

Our standard returns policy entitles you to a full refund of the purchase price if the goods are  faulty or were not as described within 14 working days.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

All items must be returned with a tracked service. Where we have pre agreed to cover any postage we will cover up to the amount you paid to receive it. 

If you are returning an item please Package it carefully. Do not put tape or labels on the item or packaging as this will devalue the item and will void your refund. 

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days.

Items will NOT be refunded if they come back used/worn, dirty, hairy or have bedding attached to them. This is due to health & safety regulations. 

If there is a fault with the item this will be covered under the manufacturer’s warranty. In this case we will contact them on your behalf. The decision as to if the item has a manufacturer fault will lie with them. If they decide that the item is faulty a refund or exchange will be issued. 

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was a Sale, Outlet, Clearance or special order items will not be eligible for a refund unless faulty or not as described. If you are in any doubt please contact us before making the purchase.

In some cases we are happy to exchange your product or give a credit note. You will be responsible for the postage to send back and return. 

Items accepted for return that are not faulty or where orders are cancelled will be subject to a 10% restocking fee. There is a minimum fee of £3.50. This is to cover our out of pocket processing fees. This is waived where an item is exchanged. 

Any queries must be raised within 14 days of purchase. 

Please note the Weatherbeeta 3 year guarantee is offered by Weatherbeeta themselves and not us. However if you have an issue to raise under this guarantee please contact us in the first instance and we will happily liaise with Weatherbeeta who will make the final decision as to weather they will cover your issue. Photographs may be required. 

Please note that the colour shade of some items may vary slightly from the photograph displayed. Refunds will not be given for this reason. 

Personalised items including embroidery will not be refunded. 

For items lost in delayed or transit. The courier will need to confirm that it is lost before we can replace/refund. Refunds cannot be given whilst items are delayed as they may still turn up.  

Where items are refused by the buyer from the courier, any fees incurred by the buyer including the return handling fees charged by the courier will be charged to the buyer. 

International Returns. 

Faulty items will be dealt with a as above. However you will be responsible for the return postage and we do not cover any international fees. Ie international handling charges, import taxes etc. 

We will exchange as long as you are happy to cover the postage. 

If you have any questions, please don't hesitate to contact me